TidalHealth warns community of scammers targeting patients

TidalHealth is alerting the community to recent scam attempts targeting patients in our community. Scammers are posing as TidalHealth team members and contacting patients to request payment or personal information by phone, email or text message.

Scam calls may appear to come from a legitimate TidalHealth phone number due to caller ID spoofing. Scammers are also using fraudulent email addresses posing as TidalHealth team members.

TidalHealth advises anyone who receives a questionable call to hang up and contact their healthcare practitioner using the official phone number listed on their appointment card, MyChart or tidalhealth.org.

“Protecting our patients’ privacy and financial security continues to be a top priority,” said Mark Weisman, MD, MBA, TidalHealth’s Vice President of Information Technology/CMIO & CIO. “We encourage our community to remain vigilant, pause before responding to unexpected communications, and contact TidalHealth directly using verified phone numbers if anything seems suspicious.”

If you believe you’ve received a fraudulent call, email or text message from TidalHealth, report it to TidalHealth’s Speak Up/Compliance Hotline at 877-267-1937. There's no harm in reporting a call or message that you think may be fraudulent, even if it isn’t.

Suspicious calls should also be reported to local law enforcement and the Federal Trade Commission (FTC) at reportfraud.ftc.gov.

To learn more about avoiding scams, visit tidalhealth.org/scam-awareness.